Security and Confidentiality
Fiera Capital Funds Inc uses the INVESTORTRAX system, designed and maintained by L&T Infotech, which enables investors to access their fund data from home via the Internet, 24 hours a day, 7 days a week, except for a 15-minute interruption to run the daily backup procedure. Investors can obtain information about their transactions, the book value and market value of their units, the foreign content of their portfolios as well as other financial information. Fiera Capital Funds Inc has ensured that Investortrax carries the latest and most sophisticated security features for your protection.
INVESTORTRAX was developed and designed so investors could access information about their mutual funds. The Internet makes access easy, but it also requires security control mechanisms. Investortrax is equipped with such mechanisms and therefore, unauthorized users cannot access your account information and data transmitted over the Internet is secure and private.
The security mechanisms are as follows:
Encryption and Decryption
Encryption and Decryption Our Web site uses 128-bit encryption technology to ensure that unauthorized parties cannot access your personal information. Data sent from the user's PC is encrypted before transmission. Encryption converts the data into a format that can be safely transmitted over the Internet. Encrypted data cannot be read until it reaches its destination and is decoded, using a decryption key.
A digital authentication certificate is issued and managed by a recognized and trusted certification authority. Fiera Capital Funds Inc uses Entrust, a world leader in certificate authentication, to ensure that Investortrax encrypts client data and certify that it originates in Investortrax.
Only users with the correct combination of User Code and Personal Identification Number (PIN) are granted access to the Web site. The user code is unique to each fund company and the PIN is unique to each individual.
As an IBM Business Partner, Fiera Capital Funds Inc is proud to offer quality, technical services using industry standards to ensure confidentiality and a secure, user-friendly environment.
E-mailing Fiera Capital Funds Inc
It should be noted that e-mail transmissions to Fiera Capital Funds Inc are not secure. However, they are secure once they reach us. You should therefore avoid sending confidential data and information in any e-mail to us.
The confidentiality of personal information and your security are important to us
Fiera Capital Funds Inc has taken all the required measures to ensure the confidentiality and security of your personal information. We have a strict internal policy whereby your file can only be accessed by employees whose professional duties require them to do so. The information we have about you can never be released or sold.
Why do we need your personal information?
There are many reasons we need your personal information, but the main ones are:
- To allow us to meet your needs by providing you with suitable products and services
- To stay in contact with you
- To comply with legal requirements
The right not to provide personal information
Although we need this information to properly meet your needs, you may, at any time, refuse to provide or withhold certain personal information. However, in that case, we will not always be able to deliver a complete range of services, advise you properly or meet some of your needs.
Cookies are used to browse from one function to another without using your user code or Personal Identification Number. Cookies must be activated in order to continue browsing after you have obtained your account listing. We are the only ones who can read your cookies.
If you don't activate your cookies, your session will end automatically with an error message ("Session ended") and go back to the home page.
Fiera Capital Funds Inc regularly receives and reviews data (e.g., reports on denied transactions, frequent complaints, client surveys, etc.) so it can monitor the information on its Web site.
Steps you can take to improve your security
Although we do everything possible to ensure your security, there are certain steps you can take to help:
Personal Identification Number: Use an alphanumeric Personal Identification Number i.e. a combination of letters and numbers. To make decoding more difficult, use a series of 8 to 12 lowercase and uppercase letters. Lastly, change your PIN regularly and don't rotate the old ones. To change your PIN, use Change PIN in the ACCESS tab.
Empty your browser's cache: At the end of each online session of financial transactions, it's important to empty your browser's cache. This will prevent intruders from gaining access to your personal financial information. For more details on how to empty your cache, please contact us by using the TO CONTACT US tab.
Take the time to end your session: You will reduce the risk of intrusion by taking the time to end your session. Although you will be disconnected automatically after an idle period, it is best if you log off yourself once you have completed your transactions and thus reduce the amount of time until the automatic disconnection.
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